Patient Access and Reimbursement Quality Analyst - Remote

Overview

The Patient Access and Reimbursement Quality Analyst plays a crucial role in enhancing Amgen's patient support programs by ensuring the efficiency of processes and personnel within the HUB.

In Short

• Handle transformation of patient support offerings.
• Work on a dynamic launch brand.
• Evaluate performance across omni-channel contacts with customers.
• Assist in designing monitoring formats and quality standards.
• Collaborate with Leadership, Training, and Knowledge Management.
• Provide feedback to Advocates and Trainers.
• Analyze data for training opportunities.
• Build plans to address business needs.
• Utilize skills in quality monitoring management systems.
• Contribute to a meaningful mission to serve patients.

Requirements

• Master’s degree or relevant experience.
• Attention to detail and time management skills.
• 3+ years in HUB operations or similar experience.
• Strong facilitation and communication skills.
• Proficiency with MS Office products.
• Ability to adapt to change and prioritize.
• Experience with quality monitoring management systems preferred.

Benefits

• Comprehensive employee benefits package.
• Retirement and Savings Plan with company contributions.
• Group medical, dental, and vision coverage.
• Flexible work models, including remote work arrangements.
• Discretionary annual bonus program.
• Stock-based long-term incentives.
• Award-winning time-off plans.