Copay Case Manager - Rare Disease - Remote

Overview

The Copay Case Manager for Rare Disease at Amgen plays a crucial role in supporting patients and providers by managing a caseload and ensuring access to prescribed therapies. This position emphasizes exceptional customer service and collaboration within a team environment.

In Short

• Manage patient and provider relationships to facilitate therapy adherence.
• Work with reimbursement HUB and Patient Access Liaisons.
• Provide exceptional customer service and address patient needs.
• Maintain case history and documentation for U.S. patients.
• Review patient Explanation of Benefits for accurate billing practices.
• Collaborate with regional Case Managers and sites of care.
• Attend industry conferences to stay updated on trends.
• Support multiple geographies and time zones.
• Report adverse events and product complaints.
• Work in a remote capacity with flexibility.

Requirements

• Master’s degree or relevant experience in case management.
• Pharmaceutical industry or healthcare experience preferred.
• Excellent communication and customer service skills.
• Ability to manage multiple cases simultaneously.
• Familiarity with HIPAA and FDA regulations.
• Proficient in Microsoft Office.
• Strong interpersonal skills and a professional demeanor.
• Up to 30% travel may be required.

Benefits

• Comprehensive employee benefits package.
• Retirement and savings plan with company contributions.
• Group medical, dental, and vision coverage.
• Flexible work models including remote work arrangements.
• Discretionary annual bonus program.
• Stock-based long-term incentives.
• Award-winning time-off plans.
• Career development opportunities.