Manager, Rare Disease Operations - Remote

Overview

The Manager, Rare Disease Operations at McKesson will oversee the daily operations of the contact center, manage a team of customer service representatives, and implement strategies to enhance customer satisfaction and operational efficiency.

In Short

• Lead a team responsible for specialty pharmacy access and reimbursement activities.
• Manage daily operations and work queues of the contact center.
• Develop team skills and establish baseline goals.
• Evaluate processes to improve customer satisfaction.
• Resolve escalated customer service issues effectively.
• Prepare and present solutions to clients based on operational insights.
• Ensure compliance with regulatory requirements.
• Analyze operational data for continuous improvement.
• Foster relationships across various business units.
• Participate in quarterly business reviews and solution discussions.

Requirements

• Bachelor’s Degree or equivalent experience.
• 6+ years of professional experience, with 0-2 years in a supervisory role.
• 2 years’ experience in a leadership position.
• Experience in specialty pharmacy or pharmaceutical services.
• Strong communication and collaboration skills.
• Proficiency in Microsoft Office Suite.
• Client account management experience.
• Ability to manage complex issues independently.
• Critical thinking and problem-solving skills.
• 5+ years of experience with benefit verification and customer service.

Benefits

• Competitive compensation package.
• Annual bonus or long-term incentive opportunities.
• Supportive work environment focused on health and well-being.
• Opportunities for professional growth and development.
• Diverse and inclusive workplace culture.