Operations Manager - Care - Remote

Overview

The Operations Manager will play a key role in the smooth and efficient functioning of day-to-day operations, collaborating across departments and ensuring processes are optimized and scalable.

In Short

• Collaborate with outsourcing partners to meet performance standards.
• Analyze customer feedback and push for action.
• Improve processes through auditing, training, and knowledge management.
• Work with Data and Business Operations team to leverage technology.
• Manage day-to-day operations for consistency and efficiency.
• Track performance through key metrics and KPIs.

Requirements

• 2+ years in operations management or similar role.
• Passion for operational excellence.
• Data-driven with experience in monitoring KPIs.
• Detail-oriented and curious mindset.
• Proactive problem-solver.
• Fluent in French and English.

Benefits

• Flexible remote work options.
• Work from anywhere for up to 3 months a year.
• Budget for remote work equipment.
• ClassPass subscription.
• Premium health insurance.
• Frequent team events and gatherings.