Remote Otter LogoRemoteOtter

Care Operations Manager - Remote

Posted 1 week ago
All others
Full Time
Worldwide
$75,000 - $80,000/year

Overview

Pair Team is on a mission to improve the wellbeing of underserved communities by connecting them to high-quality care.

In Short

  • Build trust with assigned referral coordinators and ops support associates.
  • Provide 1:1 management and coaching.
  • Conduct bi-weekly QA audits of team work.
  • Monitor dashboards to ensure team meets SLAs.
  • Act as first point of contact for escalations and troubleshooting.
  • Assist with new hire training and ongoing training.
  • Participate in the team interview process.
  • Maintain and audit assigned pods SOPs.
  • Work from home in a HIPAA-compliant environment.
  • Lead a team of referral coordinators and ops support associates.

Requirements

  • At least 2 years experience managing large individual contributor teams.
  • 2+ years of experience with operations or community engagement.
  • Must have a quiet and HIPAA-compliant at-home work environment.
  • Strong understanding of cultural fluency.
  • Experience working closely with individuals experiencing complex needs.
  • Strong technical skills with CRM databases and basic office software.

Benefits

  • Compensation: $75,000 - $80,000.
  • Comprehensive health, vision & dental insurance.
  • 401k.
  • Opportunity for rapid career progression.
  • Equity compensation package.
  • Monthly work from home expense stipend.
  • Flexible vacation policy.
  • Work from the comfort of your own home.
Pair Team logo

Pair Team

Pair Team is dedicated to enhancing the wellbeing of underserved communities by providing access to high-quality care through a community-led, virtual care model. The organization focuses on the holistic needs of high-need Medicaid recipients, addressing both clinical and health-related social needs such as housing instability and food access. By collaborating with local community-based organizations and employing a multidisciplinary care team, Pair Team aims to improve the lives of individuals facing complex challenges. The company values integrity, resilience, and a commitment to care, fostering a culture that prioritizes the needs of patients and encourages personal and professional growth.

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