Operations Manager - Remote

Overview

As an Operations Manager at JMAC Lending, you will lead client support, account management, and processing teams, ensuring timely loan closures and exceptional service for brokers.

In Short

• Lead client support and processing teams.
• Ensure timely loan closures.
• Drive team performance and quality.
• Implement customer service training programs.
• Oversee pipeline management and key metrics.
• Manage operations across multiple teams.
• Develop operational reporting and action plans.
• Enforce risk management and compliance controls.
• Collaborate with sales and operational leaders.
• Support technology initiatives for efficiency.

Requirements

• Experience in operations management.
• Strong leadership skills.
• Ability to analyze data and develop reports.
• Knowledge of risk management and compliance.
• Excellent communication skills.
• Experience in customer service training.
• Proficient in operational software.
• Ability to manage multiple teams effectively.
• Strong problem-solving skills.
• Commitment to continuous improvement.

Benefits

• Competitive salary range.
• Remote working opportunity.
• Supportive company culture.
• Ongoing education and training.
• Opportunities for career growth.
• Collaborative team environment.
• Health and wellness benefits.
• Flexible work hours.
• Performance bonuses.
• Employee recognition programs.