Vice President of Mortgage Sales Operations - Remote

Overview

AmeriSave Mortgage has set the standard in online mortgage lending with over $130 billion in funded loan volume. As one of the top-rated, largest privately-owned online mortgage lenders in the nation, our mission is to deliver beneficial, responsible home lending solutions with unwavering integrity, dedication and excellence.

In Short

• Lead and scale a high-performing, multi-site call center operation supporting mortgage, home equity, and personal loan products.
• Develop and execute strategic plans to improve customer satisfaction, operational efficiency, and conversion rates.
• Coach and develop high-performing sales professionals, fostering a culture of accountability and excellence.
• Monitor daily sales activity, including call performance and client interactions, to ensure consistent execution.
• Establish KPIs and reporting frameworks to monitor performance and drive continuous improvement.
• Track and analyze performance metrics to identify opportunities for improvement and profitability.
• Collaborate cross-functionally with Sales, Marketing, Product, and Compliance to align call center operations with business goals.

Requirements

• Proven leadership experience in consumer direct lending, mortgage call center in mortgage, home equity, or personal loans.
• Demonstrated ability to coach and scale sales teams effectively.
• Excellent communication, strategic thinking, and decision-making skills.
• Strong analytical, communication, and change management skills.
• Proven success managing large, distributed teams in a high-volume, metrics-driven environment.
• Track record of driving revenue growth and operational excellence.

Benefits

• 401(k)
• Dental insurance
• Disability insurance
• Employee discounts
• Health insurance
• Life insurance
• Paid time off
• 12 paid holidays per year
• Paid training
• Referral program
• Vision insurance