Account Manager (Renewals) - Remote

Overview

We are looking for a proactive and relationship-driven Account Manager to oversee and expand our partnerships with existing medical schools. In this role, you’ll ensure customer satisfaction, renew contracts, and uncover new opportunities to grow our impact in medical education.

In Short

• Own post-sale relationships with medical schools and academic partners
• Drive renewals, ensure product engagement, and identify upsell opportunities
• Act as the primary point of contact, building trust and rapport with medical school leaders, faculty, and administrators
• Build strong relationships with decision-makers at all levels to foster advocacy and referrals
• Collaborate cross-functionally with Customer Support, Marketing, and Product to address client needs
• Track account health and usage data to proactively mitigate churn
• Represent AMBOSS at conferences and events as a trusted partner

Requirements

• 2–5 years in account management, customer success, or relationship-based sales
• Exceptional communication and client-facing skills
• Detail-oriented and data-driven
• Strong motivation to work at a mission-oriented healthtech company
• CRM experience (HubSpot preferred) and comfort with Google Workspace tools

Benefits

• Innovative work environment
• Employee benefits package supporting financial, physical, and mental health
• Work-life harmony initiatives
• Diversity as a driving force of innovation
• Opportunities for professional growth