Admissions Customer Support Agent - Remote

Overview

The primary role of the Undergraduate Admissions Agent is to assist the Customer Support Associate in responding to applicant queries on Freshdesk as well as the general improvement of the Undergraduate application and admission experience.

In Short

• Respond to applicant queries on Freshdesk within stipulated SLA.
• Work closely with the Admissions Associate for clear communication.
• Assist the Undergraduate Admissions Team on assigned tasks.
• Resolve student problems and provide appropriate solutions.
• Support marketing webinars and admissions workshops.
• Recommend potential courses based on student needs.
• Build relationships through open communication.
• Keep records and prepare reports of interactions.
• Engage customers proactively.

Requirements

• Excellent communication skills - written and verbal.
• Excellent interpersonal skills.
• Strong attention to detail and problem-solving skills.
• Growth mindset - open to continuous learning.
• Ability to multitask efficiently.
• Comfortable working independently.
• Ability to manage multiple tasks and priorities.
• Stable internet connection at all times.
• Experience with Salesforce is an advantage.
• Previous experience in customer support is an advantage.
• Fluency in English; French is a plus.

Benefits

• Work in a dynamic and innovative environment.
• Be part of a mission-driven organization.
• Opportunity for professional development and growth.
• Engage with a diverse student body.