Senior Director, Application Support - Remote

Overview

Join Altisource as a Senior Director of Application Support, leading support operations for business-critical applications and ensuring customer satisfaction through quality service and continuous improvement.

In Short

• Manage support operations for multiple cloud-deployed products.
• Provide technical support for business-critical systems.
• Monitor and maintain application performance for reliability.
• Perform root cause analysis for recurring issues.
• Communicate effectively with clients and stakeholders.
• Implement process improvements in application support.
• Document technical procedures and user guides.
• Assist in application deployment and configuration.
• Collaborate with engineering and support teams.
• Drive continuous improvements in processes and capabilities.

Requirements

• Bachelor’s degree in Computer Science or related field.
• 1 to 3 years of experience in application support roles.
• Technical skills in Java, C++, .Net, or Python.
• Experience with database concepts (MS SQL, MySql, Oracle).
• Familiarity with cloud platforms like AWS or Azure.
• Working knowledge of monitoring tools.
• Familiarity with ITIL processes.
• Strong communication and interpersonal skills.
• Good analytical and logical skills.
• Highly motivated and self-sufficient.

Benefits

• Competitive base salaries.
• 401k plans with company matching.
• Comprehensive Medical, Dental, and Vision insurance.
• Tax-free Flexible Spending Account.
• Life insurance and disability coverage.
• 28 paid days off per year.
• Opportunities for community service initiatives.