Senior Application Support Engineer - Remote

Overview

We are looking for a Senior Application Support Engineer with a strong technical background and a passion for solving real-world challenges. The ideal candidate thrives in a fast-paced environment, takes ownership of issues, and is committed to delivering exceptional support and reliability. If you enjoy troubleshooting, optimizing systems, and ensuring smooth operations, we’d love to have you on board!

In Short

• Troubleshoot production issues affecting our operations with a sense of urgency.
• Provide solutions to client reported issues for various projects.
• Understand the application flows and processes.
• Provide clear steps to reproduce an issue for engineering teams when a bug is identified.
• Conduct root cause analysis (RCA) when needed.
• Support continuous improvement by identifying recurring issues and coming up with solutions to reduce or eliminate such issues.
• SLA adherence for keeping applications running in a highly available environment.
• Should be an excellent team player and should be able to take responsibility for driving tickets to resolution.

Requirements

• Graduation in IT, Computer Science, or any Engineering discipline.
• 5+ years of hands-on experience in Software/Application support roles.
• Hands-on skills with SQL Queries, Tables, Joins, etc.
• Experience in debugging/supporting web applications using at least one popular web framework in Java/Python.
• Excellent debugging skills, Strong problem-solving skills.
• Experience with Version Control Systems like Git and GitHub.
• Must have experience with Incident management and ticketing tools like JIRA.
• Willingness to work in 24*7 rotational shifts.
• Excellent client-facing skills along with excellent written and verbal communication skills in English.
• Good to have prior experience working with cloud infrastructure like AWS.

Benefits

• Be part of a fast-paced, high-growth startup environment.
• Chance to collaborate and work closely with industry veterans (CRO, CTO, CPO, CFO, COO, Head of Legal) in each department, share your insights directly, and influence Ocrolus' business.
• Best in market compensation, unique perks, flexible benefits, and ESOPs. Along with flexible working hours, and unlimited PTO.