Senior Application Support Engineer - Remote

Overview

As a Senior Application Support Engineer at Zeller, you will play a crucial role in ensuring excellent service delivery for our application support team, helping over 85,000 Australian businesses with their payment and financial service needs.

In Short

• Deliver projects to improve service delivery.
• Act as a senior member of a small team focused on hands-on service delivery.
• Be the primary contact for escalated product issues.
• Orchestrate the triage and resolution of complex technical issues.
• Participate in application monitoring and incident response.
• Share knowledge of products and workflows with partner teams.
• Manage multiple tasks in a fast-paced environment.
• Communicate effectively with engineering and customer-facing teams.
• Experience in change management processes.
• Drive to work in a product company delivering financial services.

Requirements

• Experience in software companies with customer-facing products.
• Strong technical background with troubleshooting and analytical skills.
• Familiarity with AWS services and SQL.
• Experience with release management and service reporting tools.
• Excellent communication skills.
• Payments experience is valued but not required.
• Ability to manage competing tasks and priorities.
• Excitement for working in a product-driven startup.

Benefits

• Be part of a fast-growing Australian scale-up.
• Work with a global team of passionate professionals.
• Opportunity to shape innovative financial services solutions.
• Engage in a dynamic and challenging work environment.
• Contribute to disrupting outdated banking solutions.