Core Operations Specialist, Member Onboarding - Remote

Overview

Alma is on a mission to simplify access to high-quality, affordable mental health care. We do this by making it easy and financially rewarding for therapists to accept insurance and offer in-network care. When a provider joins Alma, they gain access to a suite of tools that not only help them better run their business, but also grow it sustainably and develop as a provider. Alma is available in all 50 states, with over 20,000 therapists in our growing network.

In Short

• Lead onboarding and credentialing initiatives from start to finish.
• Maintain and submit accurate provider rosters to payers.
• Partner with credentialing verification organizations (CVOs) and payers.
• Manage systems and workflows for provider onboarding.
• Serve as a liaison between the MOO team and various stakeholders.
• Act as the primary MOO point of contact for external partners.
• Support cross-functional teams and ensure workflows are understood.
• Create and maintain documentation for consistency.
• Proactively identify and resolve credentialing issues.

Requirements

• 2-3 years of professional experience in a fast-paced environment.
• Proficient in Google Sheets or Excel for data analysis.
• Comfortable with project management tools like Asana and Zendesk.
• Exceptional written and verbal communication skills.
• Ability to build relationships with internal teams and external partners.
• Strong project management skills.

Benefits

• Remote-first company.
• Health insurance plans through Aetna and MetLife.
• 401K plan (ADP).
• Monthly therapy and wellness stipends.
• Monthly co-working space membership stipend.
• Monthly work-from-home stipend.
• Financial wellness benefits through Northstar.
• Comprehensive parental leave plans.
• 12 paid holidays and 1 Alma Give Back Day.
• Flexible PTO.