Service Desk Representative Specialist (Tier 2 Support) - Remote

Overview

As a Service Desk Rep Specialist (Tier 2 Support), you will be responsible for assisting users with technical issues, responding to service requests, troubleshooting problems, and providing solutions to ensure smooth IT operations.

In Short

• Assist users with technical issues and service requests.
• Coordinate with internal support and operations groups.
• Provide advanced technical knowledge and support.
• Develop implementation plans for new technologies.
• Test software and hardware for proper operation.
• Analyze documents to resolve problems.
• Utilize knowledge of network infrastructure to resolve issues.
• Create enterprise support procedures.
• Collaborate with business units on new technologies.
• Demonstrate excellent customer care principles.

Requirements

• Proven experience in a Service Desk or Help Desk role.
• Strong technical knowledge of computer systems and troubleshooting.
• Familiarity with operating systems and office productivity software.
• Experience with IT service management software.
• Excellent communication skills.
• Strong problem-solving skills.
• Ability to multitask and manage time effectively.
• Basic networking knowledge is a plus.
• Preferred certifications: CompTIA A+, ITIL Foundation.
• High School Diploma or GED preferred.

Benefits

• Equal Opportunity employer.
• Flexible work environment.
• Opportunities for professional growth.
• Inclusive and diverse workplace.
• Support for employees' well-being.