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Service Desk Representative Specialist (Tier 2 Support) - Remote

Posted 2 weeks ago

Overview

As a Service Desk Rep Specialist (Tier 2 Support), you will be responsible for assisting users with technical issues, responding to service requests, troubleshooting problems, and providing solutions to ensure smooth IT operations.

In Short

  • Assist users with technical issues and service requests.
  • Coordinate with internal support and operations groups.
  • Provide advanced technical knowledge and support.
  • Develop implementation plans for new technologies.
  • Test software and hardware for proper operation.
  • Analyze documents to resolve problems.
  • Utilize knowledge of network infrastructure to resolve issues.
  • Create enterprise support procedures.
  • Collaborate with business units on new technologies.
  • Demonstrate excellent customer care principles.

Requirements

  • Proven experience in a Service Desk or Help Desk role.
  • Strong technical knowledge of computer systems and troubleshooting.
  • Familiarity with operating systems and office productivity software.
  • Experience with IT service management software.
  • Excellent communication skills.
  • Strong problem-solving skills.
  • Ability to multitask and manage time effectively.
  • Basic networking knowledge is a plus.
  • Preferred certifications: CompTIA A+, ITIL Foundation.
  • High School Diploma or GED preferred.

Benefits

  • Equal Opportunity employer.
  • Flexible work environment.
  • Opportunities for professional growth.
  • Inclusive and diverse workplace.
  • Support for employees' well-being.

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