Technical Specialist - Customer Service Representative - Remote

Overview

The Technical Specialist role at Kyndryl is designed for individuals looking to enter the IT field, focusing on customer service and technical support. This position offers a chance to learn and grow within a supportive environment while helping customers solve their problems.

In Short

• Entry-level position for those interested in IT.
• Focus on customer service and technical support.
• Opportunity to learn about various Kyndryl job roles.
• Training on Microsoft 365 and other platforms.
• Possibility to earn certifications like Google Cloud and Azure.
• Fast-paced and dynamic work environment.
• Supportive team with mentorship opportunities.
• Emphasis on personal and professional development.
• Requires strong communication and problem-solving skills.
• Flexible approach to customer needs.

Requirements

• Minimum 3 years experience in a service desk role.
• Understanding of ITIL best practices.
• Familiarity with IAM concepts.
• Knowledge of Azure and Active Directory.
• Experience with Service Now tool.
• Strong analytical skills for technical issue resolution.
• Proficient in Microsoft Excel and Word.
• Ability to manage multiple tasks efficiently.
• Excellent communication skills.
• Customer-focused mindset.

Benefits

• Access to state-of-the-art resources.
• Employee learning programs for certifications.
• Support for personal and family well-being.
• Opportunities for volunteering and community engagement.
• Inclusive workplace culture.
• Career advancement opportunities.
• Mentorship from experienced colleagues.
• Dynamic and innovative work environment.
• Focus on diversity and inclusion.
• Encouragement of curiosity and innovation.