Regional Service Agent - Remote

Overview

The Regional Service Agent at Allstate is responsible for providing exceptional customer service, answering service and billing inquiries, and promoting client loyalty while working in a hybrid role.

In Short

• Answer customer inquiries over the phone and in person.
• Deliver on Allstate's promises to consumers.
• Work in a hybrid role with at least 4 days in the office.
• Promote Allstate features and benefits.
• Manage policy renewal processes.
• Meet and exceed performance metrics.
• Provide personalized service as a Trusted Advisor.
• Participate in community service initiatives.
• Flexible work arrangements available.
• Must be willing to work evenings and Saturdays on a rotational basis.

Requirements

• Post-secondary education or equivalent work experience.
• General level 1 insurance license or willingness to obtain.
• Over 1 year of customer service experience.
• Proficient in MS Office applications.
• Call center or face-to-face customer service experience preferred.
• Insurance experience is a bonus.

Benefits

• Flexible work arrangements.
• Employee discounts on insurance products.
• Good Office program reimbursement.
• Student Loan Payment Matching Program.
• Comprehensive Retirement Savings Program.
• Annual Wellness allowance.
• Tuition Reimbursement.
• Community involvement opportunities.