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Claim Advisor - Auto Total Loss - Remote

Posted 4 days ago
Customer Service
Full Time
Canada

Overview

The Claim Advisor for Auto Total Loss at Allstate plays a crucial role in investigating and evaluating vehicle claims, ensuring a superior customer service experience for policyholders.

In Short

  • Investigate and research the value of vehicles.
  • Review and analyze documents related to vehicle evaluations.
  • Adhere to departmental standards and KPIs.
  • Provide excellent customer service to policyholders.
  • Ensure prompt and equitable settlement of claims.
  • Minimum 1-2 years experience in auto insurance.
  • Willingness to enroll in CIP designation.
  • Understanding of auto terminology and market.
  • Strong organizational and negotiation skills.
  • Total loss experience and ICAR courses are assets.

Requirements

  • 1-2 years experience in auto insurance.
  • Willing to enroll in CIP designation.
  • Knowledge of auto terminology and market.
  • Excellent organizational skills.
  • Strong negotiation skills.
  • Total loss experience is a plus.
  • ICAR courses are considered an asset.

Benefits

  • Innovative work environment.
  • Opportunity to explore ideas.
  • Commitment to customer service excellence.
  • Meaningful work with community impact.
  • Supportive team culture.

A.N

Allstate NI

National General Management Corp, a member of The Allstate Corporation, is a leading specialty personal lines insurance holding company headquartered in New York City. Established in 1939, the company offers a diverse range of insurance products, including personal and commercial automobile, homeowners, umbrella, recreational vehicle, motorcycle, and supplemental health insurance. With a strong financial rating of A– (excellent) from A.M. Best, National General is committed to innovation and customer satisfaction, providing services through a vast network of independent agents and direct-to-consumer channels. The company fosters a collaborative and inclusive work environment, encouraging employees to challenge the status quo and contribute to the greater good.

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