Catastrophe Claims Advisor (Home & Auto) - Remote

Overview

The Catastrophe Claims Advisor role at TD Insurance involves providing support to customers following catastrophic events, ensuring their claims are processed efficiently and with empathy.

In Short

• Investigate, negotiate, and settle catastrophe claims.
• Support customers throughout the claims process.
• Review inspection reports and estimates.
• Collaborate with internal partners for customer support.
• Participate in performance management processes.
• Contribute to a positive team environment.
• Proactively communicate with customers.
• Manage claims in a fast-paced environment.
• Continue professional development.
• Assist during critical events and peak volumes.

Requirements

• Two or more years of claims adjusting experience preferred.
• Computer literacy and knowledge of Xactimate is an asset.
• Excellent communication and customer service skills.
• Ability to negotiate win/win outcomes.
• Strong organizational and time management skills.
• Proven ability to manage change effectively.
• Strong attendance track record.
• Bilingual (English and French) is considered an asset.
• Provincial claims licensing may be required.
• Actively pursuing CIP designation preferred.

Benefits

• Competitive base salary and variable compensation.
• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off and banking benefits.
• Career development opportunities.
• Reward and recognition programs.
• Training and onboarding sessions.
• Support for professional development.
• Inclusive work environment.
• Access to mentoring programs.