Customer Success Manager - Remote

Overview

Alloy Automation is seeking to expand its post-sales team to enhance customer partnerships and support the onboarding process onto their integration development platform.

In Short

• Join Alloy Automation's post-sales team.
• Partner closely with customers for onboarding.
• Focus on long-term growth strategies for accounts.
• Assist customers with technical details of launching integrations.
• Drive adoption and usage of the platform.
• Work with a variety of SaaS companies.
• Help customers focus on their core mission.
• Support larger customers as the company expands.
• Replace outdated integration practices.
• Contribute to a growing team in a fast-paced environment.

Requirements

• Experience in customer success or post-sales roles.
• Strong understanding of SaaS applications.
• Technical aptitude for integration processes.
• Excellent communication skills.
• Ability to think strategically about account growth.
• Experience in onboarding customers.
• Problem-solving skills.
• Ability to work collaboratively with teams.
• Familiarity with integration platforms is a plus.
• Passion for helping customers succeed.

Benefits

• Opportunity to work with leading SaaS companies.
• Dynamic and fast-paced work environment.
• Collaborative team culture.
• Focus on customer success and satisfaction.
• Potential for career growth within the company.
• Work on innovative integration solutions.
• Supportive management and team structure.
• Flexible work arrangements.
• Access to training and development resources.
• Competitive compensation package.