QA/QC Team Leader - Remote

Overview

The QA/QC Team Leader at Allica Bank is responsible for implementing and supervising operational assurance activities, focusing on risk management, process quality, and customer outcomes.

In Short

• Maintain a robust quality assurance framework for Operations.
• Supervise the team and support personal development.
• Ensure delivery of team SLAs and quality goals.
• Collaborate with internal stakeholders for process coverage.
• Identify and mitigate operational risks.
• Provide training for quality assurance checks.
• Report on QA metrics regularly.
• Support change initiatives within the bank.
• Promote a culture of continuous improvement.
• Ensure compliance with regulatory requirements.

Requirements

• Experience in front and back office operations.
• Strong understanding of risks and controls.
• Ability to work in a fast-paced environment.
• Excellent interpersonal skills.
• Knowledge of change management processes.
• Proven experience in operational risk mitigation.
• Analytical and structured approach to business issues.
• Experience in developing operational assurance frameworks.
• Ability to motivate and coach team members.
• Experience in customer experience improvement.

Benefits

• Full onboarding support and development opportunities.
• Options for flexible working.
• Regular social activities.
• Pension contributions.
• Discretionary bonus scheme.
• Private health cover.
• Life assurance.
• Family-friendly policies including enhanced leave.