Veterinary Patient Care Coordinator - Remote

Overview

The Veterinary Patient Care Coordinator is a client-focused professional responsible for managing a dedicated book of veterinary practices and supporting their clients through proactive communication, scheduling, and preventive care outreach.

In Short

• Manage client outreach for assigned veterinary practices.
• Support preventive care compliance and appointment scheduling.
• Educate clients on recommended veterinary services.
• Conduct outreach through phone, text, and email.
• Serve as the primary communication liaison for assigned clinics.
• Maintain accurate documentation of client interactions.
• Navigate multiple systems such as PetDesk and veterinary practice management software.
• Handle client questions, concerns, or service issues professionally.
• Work independently and manage multiple priorities.
• Engage with clients using virtual communication tools.

Requirements

• Strong ability to work independently and manage multiple priorities.
• Excellent written and verbal communication skills.
• Comfort working across multiple technology platforms.
• Strong organization and attention to detail.
• Ability to handle challenging client conversations with professionalism.

Benefits

• Work primarily in a remote environment.
• Engage with a supportive team culture.
• Opportunity to impact the health and wellness of pets.
• Access to various business solutions and support.
• Flexible communication tools for client engagement.