Technical Account Manager II - Remote

Overview

Alkami is a leading cloud-based digital banking solutions provider for financial institutions in the United States, focused on transforming client experiences through innovative banking solutions.

In Short

• Remote-first company with most positions available for remote work in the US.
• Role involves managing customer priorities and technical needs.
• Requires strong communication and relationship-building skills.
• Track and manage incidents and escalated issues for clients.
• Build strong relationships with key clients and ensure customer satisfaction.
• Collaborate with product teams and support engineers.
• Experience in technology-based account management or technical support required.
• Knowledge of Jira, Confluence, and Microsoft Office Suite is necessary.
• Willingness to travel periodically based on customer needs.
• Salary range is $84,560 - $126,841 per year.

Requirements

• At least 5 years of relevant experience in account management or technical support.
• Excellent problem-solving abilities and communication skills.
• Experience managing tickets and backlog.
• Ability to work independently and in a fast-paced environment.
• Attention to detail and strong organizational skills.
• Experience in the banking and financial industry is a plus.

Benefits

• Unlimited paid time off.
• 401(k) with employer match.
• Diverse and inclusive work culture.
• Recognition as a top workplace in fintech.