Program Manager - Customer Operations - Remote

Overview

This role involves driving strategic initiatives that span departments and unlock long-term value for both MANTL and our customers. You'll work alongside a tight-knit group that collaborates closely with account management, enablement, support, and implementations teams. This role is central to keeping complex initiatives moving while uncovering new areas where we can improve how we work and deliver.

In Short

• Fast-paced, highly collaborative environment where autonomy is encouraged and impact is immediate.
• Customer Operations team is customer-obsessed and deeply collaborative.
• Plays a critical role in shaping product priorities and improving the end-to-end customer experience.
• Brings data-driven insights and clear communication to every conversation.
• Regular engagement with internal teams and customers to stay close to the action.

Requirements

• 5+ years of experience in program or project management roles, ideally within a B2B SaaS or startup environment.
• Strong experience leading cross-functional programs with internal and external stakeholders.
• Excellent communication and presentation skills, with the ability to tailor messaging to different audiences (technical, customer-facing, executive).
• Experience using tools like Jira, Notion, and Looker to manage work, track progress, and communicate status.
• Strong data fluency, including comfort with data exploration, visualization, and tools such as Looker, Datadog, or similar platforms.
• Demonstrated ability to work in fast-moving environments and lead initiatives from problem definition through execution and measurement.
• Experience working in customer-facing roles, especially involving implementations, operations, or success programs.

Benefits

• Remote-first environment.
• Unlimited paid time off.
• 401(k) with employer match.