Customer Success Operations Program Manager - Remote

Overview

The Customer Success Operations Program Manager at Restaurant365 plays a crucial role in ensuring the execution of key programs and projects within the Customer Success and Support organization, while collaborating with various stakeholders to address challenges and communicate progress.

In Short

• Manage key programs and projects for Customer Success and Support.
• Report to the Sr. Director of Customer Strategy and Operations.
• Collaborate across CS&S organizations and the larger business.
• Identify initiative progress, challenges, and roadblocks.
• Provide regular communication and updates on initiatives.
• Outline risks and opportunities with stakeholders.
• Focus on empowering team members to achieve top-notch results.
• Contribute to the continuous improvement of processes.
• Work in a fast-paced SaaS environment.
• Be part of a culture that values skill elevation and excellence.

Requirements

• Experience in Customer Success or Operations Management.
• Strong project management skills.
• Excellent communication abilities.
• Ability to work collaboratively with various teams.
• Proven track record in managing complex projects.
• Problem-solving skills to navigate challenges.
• Familiarity with SaaS platforms is a plus.
• Ability to analyze risks and opportunities effectively.
• Strong organizational skills.
• Passion for the restaurant industry is a plus.

Benefits

• Opportunity to work in a dynamic SaaS company.
• Empowering work culture focused on skill development.
• Chance to contribute to a