Sr Project Manager, Patient & Practice Solutions - Remote

Overview

The Sr Project Manager, Patient & Practice Solutions supports the end-to-end implementation, enhancement, and optimization of CCaaS platforms and AI-driven solutions within the call center and operational support environments.

In Short

• Lead end-to-end project management for CCaaS and related technology.
• Facilitate project planning sessions to define project scope and objectives.
• Coordinate the integration and optimization of AI capabilities.
• Oversee the deployment and continuous improvement of CCaaS platforms.
• Ensure patient privacy and data security compliance.
• Manage change control processes and user training.
• Develop and maintain comprehensive project plans and budgets.
• Exceptional collaboration skills with cross-functional teams.
• Strong analytical and problem-solving skills.
• Commitment to patient-centered care and improving patient experience.

Requirements

• Bachelor’s Degree.
• PMP certification.
• 5 years of experience in Project Management roles.
• Experience with CCaaS platforms and AI technologies.
• Adept at documenting project requirements and plans.
• Experience with change management and user training.
• Strong leadership and communication skills.
• Knowledge of healthcare compliance and privacy regulations.
• Experience in a call center environment.
• Strong analytical skills and critical thinking.

Benefits

• Competitive salary and benefits.
• Opportunity for professional growth and development.
• Collaborative and innovative work environment.
• Engagement in meaningful work that improves patient experiences.
• Support for continuous learning and certification.