Principal Experience Researcher (Customer Insights) - Remote

Overview

The Principal Experience Researcher is a key member of the Experience Design and Research (XDR) team at Aledade, supporting our Customer Insights group. This role focuses on improving health outcomes for patients by ensuring that Aledade products and services meet the needs of clinicians, practice staff, and patients through thoughtful design and research.

In Short

• Lead the Voice of the Customer (VoC) program.
• Develop strategies to capture and analyze customer feedback.
• Implement text analysis frameworks in Qualtrics.
• Collaborate with product teams to drive improvements based on feedback.
• Conduct qualitative and quantitative research studies.
• Analyze data using advanced analytical techniques.
• Communicate findings effectively to various stakeholders.
• Identify trends in the healthcare landscape.
• Oversee research operations and manage junior researchers.
• Engage with cross-functional teams to translate insights into action.

Requirements

• 10+ years of experience in customer insights and market research.
• Expertise in various research methodologies.
• Proven ability to lead VoC programs.
• Proficient in Qualtrics for customer feedback analysis.
• Advanced skills in SQL, R, or Python for data analysis.
• Strong knowledge of statistical concepts.
• Ability to visualize data effectively.

Benefits

• Opportunity to influence product design and strategy.
• Work with a multidisciplinary team.
• Engage in innovative research methodologies.
• Contribute to improving healthcare outcomes.
• Flexible working environment.