Staff Technical Account Manager - DERMS - Remote

Overview

The Staff Technical Account Manager - DERMS provides expertise in ensuring customer success and growth in the post-sales customer lifecycle, focusing on technical support, account management, and advocacy for GE Digital software solutions.

In Short

• Manage post-sales customer lifecycle and account management.
• Drive action plans for issue resolution and customer communication.
• Experience in Distributed Energy Resources Management Systems (DERMS).
• Support enterprise customers in technical disciplines.
• Utilize technical expertise for data analysis and recommendations.
• Contribute to strategy and policy development.
• Lead small projects or support contracts.
• Demonstrate strong communication and problem-solving skills.
• Work across different time zones and outside normal hours.
• Remote position with no relocation assistance.

Requirements

• Bachelor's degree in Electrical Engineering or Computer Science.
• Strong oral and written communication skills.
• Ability to analyze and resolve complex problems.
• Established project management skills.
• Technical experience in supporting DERMS and related systems.
• Experience with IT software support, including Kubernetes and Kafka.
• Ability to document, plan, market, and execute programs.
• Developing persuasion skills to influence others.
• Awareness of competition and market differentiation.
• Ability to work independently with some autonomy.

Benefits

• Opportunity to work in a global organization.
• Contribute to addressing the climate crisis.
• Work with innovative energy solutions.
• Remote work flexibility.
• Engage in a mission-driven company focused on decarbonization.