Senior Customer Account Leader - Heavy Duty Outage Management - Remote

Overview

The Senior Customer Account Leader will be responsible for managing customer relationships and ensuring profitability and customer satisfaction for assigned contracts within the Gas Power sector.

In Short

• Manage customer relationships and communication.
• Oversee profitability and customer satisfaction for contracts.
• Coordinate outage planning and parts management.
• Facilitate customer meetings and action plans.
• Lead emergent outage matters to resolution.
• Ensure contract fulfillment and understanding of T&Cs.
• Support Lean Standard Work and process improvements.
• Work closely with internal and external teams.
• Prepare and organize planning meetings.
• Drive business strategy and growth opportunities.

Requirements

• Bachelor’s Degree or 7+ years of relevant experience.
• 5-7 years of experience in the power generation industry.
• Ability to work on-site in Southern California.
• Exceptional communication and leadership skills.
• Advanced knowledge in Microsoft tools.
• Experience in Lean processes and tools.
• Strong operational judgment.
• Ability to manage multiple projects and deadlines.
• Proven track record of customer satisfaction.
• Willingness to relocate within the US if necessary.

Benefits

• Competitive compensation and benefits package.
• Opportunities for career growth and development.
• Support for a healthy work-life balance.
• Inclusive and diverse work culture.
• Performance bonus eligibility.
• Relocation assistance offered.
• Access to professional development programs.
• Commitment to employee well-being.
• Innovative work environment.
• Opportunity to contribute to decarbonization efforts.