Manager, Base Optimization - Remote

Overview

Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizations, including 80% of the Fortune 100, rely on Airtable to transform how work gets done.

In Short

• Lead a team of Base Optimization Specialists delivering personalized sessions.
• Oversee day-to-day operations, ensuring quality and customer satisfaction.
• Drive team delivery through onboarding and enablement.
• Collaborate with various departments to enhance the program.
• Identify product gaps and service pain points.
• Advocate for customer-centric improvements.
• Foster a team culture of excellence and continuous learning.

Requirements

• 2+ years of people management experience in a customer-facing role.
• Experience in a high-growth SaaS environment.
• Strong skills in Airtable or similar no-code solutions.
• Passion for developing team members’ skills.
• Strong operational and communication skills.

Benefits

• Competitive salary with potential for bonuses.
• Comprehensive benefits package.
• Opportunities for professional growth.
• Diverse and inclusive work environment.