Technical Support Specialist - Remote

Overview

The Technical Support Specialist at airSlate is responsible for providing exceptional customer service and technical support to B2B clients, leveraging their expertise in various tools and platforms to resolve issues and enhance user experience.

In Short

• Provide technical support to B2B customers.
• Utilize Google Chrome Developer Tools for troubleshooting.
• Work flexible hours to accommodate the US market.
• Assist customers with document management solutions.
• Engage with integration platforms like Zapier and MS Flow.
• Basic knowledge of Jira and Kibana is advantageous.
• Fluent English communication skills are required.
• Understanding of HTTP requests and API structure is a plus.
• Join a passionate team focused on customer satisfaction.
• Contribute to a growing tech company with a strong market presence.

Requirements

• 1+ year of experience in a Technical Support role.
• Strong customer service skills.
• Fluency in English with excellent writing skills.
• Flexibility in work hours.
• Experience with Google Chrome Developer Tools.
• Basic knowledge of Jira and Kibana is a plus.
• Experience with integration platforms and CRMs is beneficial.
• Basic understanding of HTTP requests and API workings is a plus.

Benefits

• Work in a dynamic and innovative tech company.
• Be part of a team that values its members.
• Opportunity to work with award-winning products.
• Contribute to a company with a strong market presence.
• Possibility for career growth within the organization.
• Engage with a diverse team of professionals.
• Work in a supportive environment focused on development.
• Flexible working hours to accommodate personal needs.
• Access to training and development resources.
• Participate in a culture that fosters creativity and innovation.