Service Assurance Specialist T3 - Remote

Overview

AireSpring is a leading provider of Cloud Communications, Managed Connectivity, and Managed Security, seeking a Service Assurance Specialist T3 to manage escalations and ensure network stability in a remote environment.

In Short

• Join a remote team as a Service Assurance Specialist T3.
• Focus on diagnosing and resolving complex telecom issues.
• Manage escalations and ensure network stability.
• Provide expert-level guidance to internal teams and customers.
• Monitor and optimize Quality of Service (QoS).
• Collaborate with vendors and internal teams for service delivery.
• Lead design and deployment of new infrastructure projects.
• Adhere to SOC2 protocols for security and compliance.
• Develop operational processes and best practices.
• Handle additional duties as requested by management.

Requirements

• Bachelor’s degree in Computer Engineering, Network Engineering, or related field.
• Experience in telecommunications and advanced troubleshooting.
• Prior Tier 3 or senior support experience preferred.
• Advanced knowledge of telecom systems and network protocols.
• Expertise in Adtran or Cisco CPE configuration.
• Strong understanding of VoIP and PBX systems.
• Proficiency in QoS management and LAN/WAN optimization.
• Excellent problem-solving and communication skills.
• Ability to work effectively in a remote environment.
• Industry certifications such as CCNA or CCNP are a plus.

Benefits

• Work remotely with a flexible schedule.
• Be part of a reputable company with a long-standing history.
• Opportunity for professional growth and development.
• Engage with a diverse range of clients and technologies.
• Contribute to innovative telecom solutions.