Customer Service Quality Assurance Specialist - Remote

Overview

Join Our Team as a Customer Service Quality Assurance Specialist! As a vital part of our e-commerce company, you will ensure our support team maintains the highest standards of service, directly contributing to customer satisfaction.

In Short

• Evaluate and enhance the quality of customer interactions.
• Minimum of 1 year of experience in a remote or BPO setup.
• Familiarity with tools like Google Sheets, Slack, Gorgias, Shopify, and Zendesk.
• Conduct comprehensive reviews of customer support interactions.
• Provide detailed feedback to support agents.
• Collaborate with team leads for agent development.
• Track and report on QA performance metrics.
• Full-Time, Remote position operating on US PST hours.
• Compensation of $5 per hour with performance-based increases.
• Enjoy benefits like Paid Time-Off and performance bonuses.

Requirements

• At least 1 year of experience as a Quality Assurance Specialist.
• Strong analytical skills with keen attention to detail.
• Excellent communication and collaboration skills.
• Prior experience with ticketing systems is preferred.

Benefits

• Paid Time-Off.
• Performance & Recognition Bonuses.
• HMO + Dental Coverage.
• Company Swag Kits.
• Year-End Bonus.