Customer Support Specialist - Uplisting - Remote

Overview

As a Customer Support Specialist for Uplisting, you will help manage thousands of customers, ensuring their satisfaction and empowering them to succeed with our innovative platform.

In Short

• Join a leading data insights company in the short-term rental industry.
• Work remotely and support a global customer base.
• Help customers navigate our platform and resolve issues.
• Communicate effectively in English; additional languages are a plus.
• Utilize tech skills to troubleshoot and analyze data.
• Manage multiple customer interactions via chat, email, and calls.
• Adapt to flexible working hours in a 24/5/365 environment.
• Collaborate with teams to enhance customer experience.
• Embrace core values of being Happy, Hungry, and Honest.
• Receive a competitive salary and benefits.

Requirements

• Fluent or near-native English proficiency.
• Strong communication skills, both written and spoken.
• At least a couple of years in a customer support or related role.
• Tech-savvy and analytical mindset.
• Customer-focused with a strong multitasking ability.
• Flexibility with working hours.

Benefits

• Base Salary of 23,000 GBP.
• 36 holidays per year.
• Continuing education stipend.
• Individual growth plan for career progression.
• Language lessons available.
• Work in a talented international team.
• Bottom-up management approach.