Regional Team Leader of Customer Success - Remote

Overview

Aidoc is recruiting a Regional Team Leader of Customer Success in the United States. Join our team!

In Short

• Manage and support a team of Customer Success Managers.
• Act as an escalation point for key customers.
• Directly manage strategic or high-impact accounts.
• Monitor team KPIs and report on performance.
• Support new team members through onboarding.
• Contribute to quarterly planning and strategic initiatives.
• Collaborate with CS leadership to improve workflows.
• Work closely with Sales, Product, Support, and Marketing.
• Define and execute customer engagement strategies.
• Identify at-risk accounts and mitigate churn.

Requirements

• 5+ years in Customer Success or Account Management.
• 1+ years of team leadership experience.
• 2.5+ years in Healthcare and AI industries.
• Strong organizational skills and attention to detail.
• Excellent communication and relationship-building skills.
• Experience with CS tools like Gainsight or Salesforce.
• 25%-50% travel required.

Benefits

• Competitive salary.
• Stock options.
• 25 days of paid vacation.
• Healthcare plan benefits.
• Opportunity to improve medical care and impact patient outcomes.