Customer Support Specialist (Virtual Assistant) - Remote

Overview

An AI platform emerged as the global category leader in AI service provider enablement. Operating globally, with the US as its primary market, the unique hybrid of Platform-as-a-Service (PaaS) and AI marketplace has achieved explosive growth by solving a critical pain point: connecting AI agencies with qualified enterprise opportunities at scale. AI Acquisition combines proprietary AI orchestration tools with proven enterprise SaaS infrastructure, delivers immediate value to the platform’s multiple agency customers and small and medium businesses worldwide.

In Short

• Be part of a cutting-edge company leading the AI revolution, with a proven system that delivers results.
• Work in a dynamic, remote environment with a team dedicated to transforming lives.
• Opportunity to grow with a company experiencing rapid growth as we scale to support more members.
• Make a direct impact on our members’ success, helping them achieve life-changing wins like $60K in 17 days.
• Surround yourself with exceptionally talented, driven people who are in pursuit of excellence.
• Respond promptly to community inquiries through the inbox with empathy and professionalism.
• Monitor and guide conversations in Slack, supporting beta testers and sharing updates.
• Gather clear, helpful details from members to pass to the right internal teams.
• Work closely with your direct manager and head of department to stay aligned on goals.
• Show up consistently for your assigned shift to give our community reliable support.

Requirements

• Experience in customer support or community engagement.
• Strong communication skills, both written and verbal.
• Ability to work in a fast-paced environment.
• Familiarity with Slack or similar communication tools.
• Empathetic and professional demeanor when handling inquiries.
• Problem-solving skills to address community issues.
• Team-oriented mindset to collaborate effectively.
• Availability for full-time shifts (40 hours/week).

Benefits

• Work remotely from anywhere.
• Be part of a rapidly growing company.
• Opportunity for personal and professional growth.
• Make a significant impact on community success.
• Collaborate with a talented team.