Virtual Assistant / Customer Service Specialist - Remote

Overview

VirtueStaff is seeking a proactive and detail-oriented Virtual Assistant/Customer Service Specialist to join our dynamic team. In this role, you will be instrumental in delivering outstanding customer support while taking on various administrative tasks to enhance operations. If you thrive in a remote work environment and enjoy helping others, this position is perfect for you!

In Short

• Provide exceptional customer service by responding to inquiries via phone, email, and chat
• Troubleshoot customer issues quickly and effectively, ensuring a positive experience for each client
• Handle administrative tasks such as data entry, appointment scheduling, and maintaining organized records
• Collaborate with team members to optimize customer service processes and improve client satisfaction
• Document customer interactions accurately and follow up on unresolved issues
• Assist in creating and managing content for social media and other marketing platforms
• Stay updated on product knowledge to provide informed support and recommendations

Requirements

• Proven experience in customer service or administrative roles
• Excellent communication skills, both written and verbal
• Strong problem-solving abilities
• Detail-oriented with the ability to manage multiple tasks
• Familiarity with social media platforms
• Ability to work independently in a remote environment

Benefits

• Work from the comfort of your home
• Flexible working hours
• Opportunity for professional growth and development
• Supportive team culture