Senior Director of Operations - Remote

Overview

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.

In Short

• Lead the global Operations team at Affirm.
• Develop and execute global operations strategy.
• Oversee customer and merchant servicing, fraud operations, and vendor management.
• Optimize operational outcomes to enhance customer experiences.
• Collaborate with cross-functional partners including Product, Engineering, and Finance.
• Manage a team of nearly 200 Affirmers and over 4,000 vendor agents.
• Drive growth opportunities while managing operational costs.
• Ensure adherence to service level agreements (SLAs).
• Build and retain a high-performing, diverse team.
• Thrive in a fast-paced, dynamic environment.

Requirements

• 15+ years of experience in operations, preferably in B2B2C environments.
• Experience engaging with executives and board members.
• Proven ability to develop comprehensive strategies.
• Experience leading large operational teams.
• Data-oriented and analytical mindset.
• Results-driven with problem-solving capabilities.
• Experience in high-growth, technology-driven companies.
• Strong collaboration and communication skills.
• Ability to adapt quickly to new information.
• Morally aligned with Affirm's vision and mission.

Benefits

• 100% subsidized medical coverage for employees and dependents.
• Generous stipends for technology, food, and lifestyle needs.
• Competitive vacation and holiday schedules.
• Employee stock purchase plan at a discount.