Senior Product Manager, Card Servicing - Remote

Overview

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. We’re looking for a Senior Product Manager to join Affirm’s Consumer Servicing team, focused on building and scaling our refunds and disputes platform. This role sits at the center of some of the most critical moments in the customer journey -- when something goes wrong. You’ll own and improve how customers resolve refund and dispute issues, shaping both the customer-facing experiences (self-service flows, app surfaces, communications) and the internal tooling that empowers our customer operations teams to deliver fast, high quality support.

In Short

• Lead the development of a unified disputes and refunds platform.
• Understand customer needs through research and data analysis.
• Champion operational excellence with Servicing and Operations teams.
• Design scalable solutions using AI and automation.
• Drive a strategic roadmap for product execution.
• Define metrics for measuring success and performance improvements.
• Collaborate with cross-functional teams across the organization.
• Navigate ambiguity and drive innovation in a fast-paced environment.
• Deliver measurable outcomes that enhance customer experience.

Requirements

• 5+ years of product management experience.
• Experience in financial services or regulated environments.
• Deep understanding of the card payments ecosystem.
• Exceptional communication and storytelling skills.
• Strong product judgment grounded in data analysis.
• Ability to thrive in ambiguity and drive execution.
• High ownership and accountability with a bias for action.
• Bachelor’s degree in a related field or equivalent experience.

Benefits

• Comprehensive health care coverage for employees and dependents.
• Generous stipends for technology and lifestyle expenses.
• Competitive vacation and holiday schedules.
• Employee stock purchase plan at a discount.