Senior Product Manager, Consumer Servicing - Remote

Overview

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.

In Short

• Lead innovation in customer support for millions of users.
• Understand customer and agent needs through research and data.
• Champion operational excellence and streamline workflows.
• Design scalable systems using AI and automation.
• Define product vision based on market trends and data.
• Set metrics for success and drive performance improvements.
• Collaborate across departments to ensure aligned progress.
• Navigate ambiguity to foster innovation in a fast-paced environment.

Requirements

• 4+ years of product management experience in software tech.
• Bachelor’s degree or equivalent practical experience.
• Ability to create intuitive experiences for users.
• Skills in both high-level strategy and detailed workflow debugging.
• Strong product intuition and analytical skills.
• Proven ownership and ability to drive impactful outcomes.
• Excellent communication skills to align stakeholders.
• Bonus for experience in customer support platforms or AI.

Benefits

• 100% subsidized medical coverage for employees and dependents.
• Generous stipends for technology and lifestyle needs.
• Competitive vacation and holiday schedules.
• Employee stock purchase plan at a discount.