Customer Success Manager - Remote

Overview

The Customer Success Manager will drive strategic renewals and upsells while working closely with clients to understand and address their business needs. This role involves collaboration with sales, product, and engineering teams to prioritize client concerns.

In Short

• Own a book of Affinity's largest and most strategic customers.
• Serve as a Customer Advocate and build a strategy for client engagement.
• Act as a trusted advisor to drive product adoption and client satisfaction.
• Become a product expert and develop best practices for clients.
• Interface with sales, support, product, and engineering teams.

Requirements

• 5+ years of experience in Customer Success or Account Management.
• Proven track record in achieving commercial targets in a customer success organization.
• Experience managing complex accounts and renewals.
• Excellent interpersonal skills and strong business relationships.
• Influential communicator with presentation experience.
• Proficient in organization and time management.
• Experience executing the customer journey effectively.
• Ability to orchestrate cross-functional resources for client success.
• Excited by the startup environment and contributing to team structure.

Benefits

• Comprehensive medical, dental, and vision insurance.
• 401k plan for retirement planning.
• Annual budget for education and L&D programs.
• Reimbursement for transportation, home internet, meals, and wellness.
• Virtual team building and social events.