Field Client Consultant - North East - Remote

Overview

Join our award-winning A-Team! Ready to produce exceptional results with exceptional people? Get in touch, we would love to get to know you. Affinitiv is the largest provider of end-to-end, data-driven marketing and software solutions exclusively focused on the automotive customer lifecycle. Backed by 20+ years of automotive and marketing expertise, we pride ourselves on being the go-to experts in the industry. Not only do we work with over 6,500 dealerships and every major manufacturer in the country, we’re well-versed in OEM standards and the intricacies of a dealership or group’s local business.

In Short

• Drive Affinitiv and Dealer initiatives to drive engagement and growth within existing assigned book of business.
• Operate as the lead point of contact for all matters specific to your book of business and escalate any issues to manager.
• Build and maintain strong, long-lasting client relationships.
• Develop a trusted advisor relationship with key decision makers and build upon existing product use.
• Ensure successful delivery of our software solutions according to client needs and objectives.
• Conduct training and communicate product knowledge effectively.
• Forecast and track key account metrics for both the client and Affinitiv management.
• Identify and grow opportunities within assigned territory and collaborate with sales teams to ensure growth attainment.
• Assist with high severity requests or issues and provide swift solutions or escalate to appropriate department as needed.
• Maintain client in store visit schedule according to account SLAs.

Requirements

• 5-year experience in managing a SaaS in automotive.
• Proven account management or other relevant experience in Fixed Ops.
• Demonstrate ability to communicate, present and influence credibly and effectively at all levels of the organization, including owner, executive and GM level.
• Experience in delivering client-focused solutions based on customer needs.
• Proven ability to manage multiple projects at a time while paying strict attention to detail.
• Excellent listening, negotiation, and presentation skills.
• Excellent verbal and written communication skills.
• Dependable safe transportation in accordance with all state laws.
• Must have valid DL, ability to rent a car, ability to take domestic flights.
• Must be organized and task oriented.
• Position requires 80% travel.

Benefits

• Comprehensive benefits package including medical, dental, vision and 401K effective day 1.
• Generous PTO for time with family and friends.