Claims Field Consultant - Remote

Overview

The Claims Field Consultant role involves managing customer claims remotely and through home visits, ensuring effective outcomes and support during challenging times.

In Short

• Manage customer claims up to £50,000.
• Provide remote claims management and face-to-face support.
• Collaborate with Hybrid Claim Owners and suppliers.
• Conduct building inspections and create repair schedules.
• Validate and resolve claims across various policy covers.
• Ensure compliance with Health & Safety standards.
• Support vulnerable customers with tailored solutions.
• Utilize individual claim data for effective workload management.
• Drive technical knowledge and customer management skills.
• Flexible working options available.

Requirements

• Full driving licence.
• Insurance claims qualifications (CII/CILA) or willingness to obtain.
• Experience in general insurance claims.
• Knowledge of building construction techniques.
• Excellent communication skills.
• Ability to support vulnerable customers.
• Strong organizational skills.
• Experience managing a caseload of claims.
• Proactive oversight during high claims volumes.
• Commitment to diversity and inclusion.

Benefits

• Generous pension contribution up to 15%.
• Annual performance-related bonus.
• Share schemes including free shares.
• 30 days holiday plus bank holidays.
• Wellbeing initiatives including private medical.
• Generous parental leave policies.
• Flexible working options.
• Discounted shopping benefits.
• Inclusive workplace culture.
• Opportunities for career growth and development.