Customer Experience Advisor - Remote

Overview

This role focuses on improving customer and employee experiences through various initiatives, including project oversight and data analysis.

In Short

• Implement customer experience strategies with leadership.
• Assist in omni-channel strategies across departments.
• Enhance processes using technology.
• Conduct research and create reports.
• Collect customer feedback through surveys.
• Analyze data to identify trends.
• Manage vendor relationships.
• Train and develop team members.
• Oversee profit-sharing programs.
• Collaborate on budget and goals with management.

Requirements

• Bachelor’s degree in relevant field or equivalent experience.
• 6-8 years of experience in a related field.
• Knowledge of the workers compensation insurance industry.
• Experience with market research methodologies.
• Proficiency in data analysis tools (e.g., R, Tableau, SPSS).
• Strong verbal and written communication skills.
• Ability to solve complex problems.
• Experience in managing multiple projects.
• Ability to work independently with minimal supervision.
• Proficient in Microsoft Office and other corporate software.

Benefits

• Competitive salary range.
• Opportunities for professional development.
• Flexible work environment.
• Supportive team culture.
• Involvement in cross-departmental initiatives.