Inbound/Outbound Queue Associate - Remote

Overview

This position is for an Inbound/Outbound Queue Associate with American Health Holdings Medical Management Customer Service Department, focused on providing high-level customer service in a fast-paced environment.

In Short

• Fully remote position.
• Part of a dedicated customer service team.
• Requires 1+ years of call center experience.
• 1+ years of medical/healthcare experience preferred.
• Strong customer service skills are essential.
• Data entry experience is required.
• Effective communication and organization skills needed.
• High School diploma or G.E.D. required.
• Anticipated weekly hours: 40.
• Competitive pay range offered.

Requirements

• 1+ years of call center experience.
• 1+ years of medical/healthcare experience.
• 1+ years of data entry experience.
• Proficiency in computer systems.
• Familiarity with basic medical terminology.
• Ability to work in a multi-disciplinary team.
• Effective telephonic communication skills.
• High professionalism in client interactions.
• Strong attention to customer needs.
• High School diploma or G.E.D. required.

Benefits

• Affordable medical plan options.
• 401(k) plan with company matching.
• No-cost wellness programs.
• Flexible work schedules and paid time off.
• Tuition assistance available.
• Confidential counseling and financial coaching.
• Dependent care resources.
• Employee stock purchase plan.
• Retiree medical access.
• Comprehensive benefits package.