Inbound/Outbound Queue Associate - Remote

Overview

This position is for an Inbound/Outbound Queue Associate with American Health Holdings Medical Management Customer Service Department, focusing on delivering high-level customer service in a fast-paced environment.

In Short

• Work in a fast-paced customer service environment.
• Handle inbound and outbound calls.
• Promote and support quality healthcare services.
• Utilize data entry skills effectively.
• Communicate effectively with clients and team members.
• Participate in a multidisciplinary team.
• Address customer issues proactively.
• Familiarity with medical terminology is preferred.
• High school diploma or G.E.D. required.
• 40 hours per week, full-time role.

Requirements

• 1+ years of call center experience.
• 1+ years of medical/healthcare experience.
• 1+ years of data entry experience.
• Strong customer service skills.
• Computer literacy to navigate internal/external systems.
• Effective communication and organization skills.
• High professionalism in interactions.
• Ability to work as part of a team.
• Experience as a medical assistant or office assistant preferred.
• Attention to customer sensitivity and issue resolution.

Benefits

• Affordable medical plan options.
• 401(k) plan with company matching.
• Employee stock purchase plan.
• No-cost wellness programs.
• Flexible work schedules.
• Paid time off and family leave.
• Tuition assistance programs.
• Confidential counseling and financial coaching.
• Comprehensive benefits tailored to employee needs.
• Opportunities for professional growth and recognition.