Call Center Inbound Sales Associate - Remote

Overview

The Call Center Inbound Sales Associate is responsible for providing customer service and sales support via phone, chat, and email, ensuring customer satisfaction while accurately capturing information in the CRM database.

In Short

• Provide customer service via phone, chat, and email.
• Determine the correct offer for each customer.
• Build relationships with prospective customers.
• Inform customers of promotions and new products.
• Quote prices and encourage purchases.
• Handle difficult customer inquiries professionally.
• Enter customer payment information accurately.
• Navigate web-based and phone systems effectively.
• Maintain a distraction-free work environment.
• Work in a hybrid model in Dallas, TX.

Requirements

• 1-2 years of sales experience preferred.
• High school diploma or G.E.D. required.
• Strong communication and consultative sales skills.
• Ability to handle sensitive customer situations.
• Basic mathematical skills for handling transactions.
• Proficient in using computers and CRM systems.
• Ability to work on-site and maintain attendance.
• Must have a Windows 10 PC and high-speed internet.
• Ability to adapt to unforeseen situations.
• Empathy and understanding in customer interactions.

Benefits

• 401(k) and matching
• Health, dental, and vision insurance
• Paid time off
• Flexible schedule
• Professional development assistance
• Tuition reimbursement
• Employee discounts
• Life and disability insurance
• Retirement plan
• Flexible spending account