Customer Service Representative - Remote

Overview

As a Customer Service Representative at CVS Health, you will be a key player in ensuring customer satisfaction by providing assistance and resolving inquiries related to health solutions.

In Short

• Handle incoming calls and document inquiries.
• Respond to complex customer queries related to specialized products.
• Ensure high levels of customer satisfaction and loyalty.
• Communicate effectively with various departments.
• Complete ongoing training to utilize available tools.
• Meet company metrics for performance.
• Maintain confidentiality of patient information.
• Work collaboratively with colleagues to enhance brand recognition.
• Utilize problem-solving skills to address customer needs.
• Document all customer correspondence accurately.

Requirements

• 1+ years of experience in call center operations or customer service.
• Excellent verbal and written communication skills.
• Ability to multitask and manage time effectively.
• Patience and empathy when dealing with customers.
• Basic computer skills and ability to navigate software.
• Previous experience in a healthcare call center is preferred.
• Active listening capabilities.
• Problem-solving and decision-making skills.
• High school diploma or equivalent experience.

Benefits

• Affordable medical plan options.
• 401(k) plan with company matching contributions.
• Employee stock purchase plan.
• No-cost wellness programs and counseling services.
• Flexible work schedules and paid time off.
• Tuition assistance and family leave options.
• Comprehensive benefits tailored to employee needs.
• Access to retiree medical plans.
• Support for financial wellness and coaching.
• Commitment to a diverse and inclusive workplace.