Remote Consumer Advocate

Overview

As a Remote Consumer Advocate with ASI/GE Appliances, you will resolve escalated customer service issues, creating an outstanding quality service experience for consumers.

In Short

• Resolve escalated customer concerns.
• Follow up with customers via phone, email, or text.
• Find creative solutions for customer issues.
• Interact with stakeholders to resolve consumer issues.
• Complete consumer reviews for satisfaction before case closure.
• Meet work schedule demands with compliance and integrity.

Requirements

• High School Diploma or GED.
• Minimum of 1-year Call-Center experience.
• Minimum of 2-years Escalated Customer Service experience.
• Effective communication skills in English.
• Excellent written and verbal skills.
• Moderate to advanced computer skills.
• Exceptional organizational skills.
• Ability to handle high-volume calls.
• Previous experience working from home (preferred).

Benefits

• Paid on-the-job training and mentoring.
• Work-from-home opportunities (equipment provided).
• No weekend shifts.
• Paid time off.
• Medical, dental, vision, and prescription benefits eligibility on day 1.
• 401(k) program with a company match.
• Short-term and long-term disability.
• Life insurance.
• Appliance discount program.
• Tuition reimbursement.
• Gym membership reimbursement.
• Career growth opportunities.