Admissions / Enrollment Representative - Remote

Overview

Chamberlain University is seeking an enthusiastic and dedicated Admissions / Enrollment Representative to join our team in Lisle, IL. As an Enrollment Representative, you will play a crucial role in guiding prospective students through the enrollment process, providing exceptional customer service, and supporting our mission to transform healthcare education.

In Short

• Proactively contact and respond to prospective students via phone, email, and text messages, utilizing effective contact strategies
• Assess and qualify prospective students through interviews to determine if our programs align with their academic and professional goals
• Guide applicants through the enrollment process, collaborating with other departments to ensure positive application progression and student satisfaction
• Build and maintain strong relationships with prospective students in a high-volume environment
• Remain compliant with university standards and policies while operating in a student-centric manner
• Adapt quickly to changes and implement updates efficiently
• Work collaboratively in a team environment to support new student enrollment goals
• Represent Chamberlain's culture of care and embody our TEACH values (Teamwork, Energy, Accountability, Community, Heart) in all interactions
• Participate in ongoing training and professional development opportunities
• Perform other duties as assigned by management

Requirements

• Bachelor's degree preferred
• Exceptional verbal and written communication skills
• Strong interpersonal skills and ability to build rapport with diverse individuals
• Proficiency in computer skills, including Microsoft Office programs
• Experience in customer service or sales preferred
• Ability to prioritize tasks and multitask effectively in a fast-paced environment
• Demonstrated eagerness to learn, retain, and implement new information
• Strong attention to detail and ability to maintain accurate records
• Flexibility to work a varied schedule, including some evenings and weekends, to accommodate student and organizational needs
• Access to a designated work-from-home office space with reliable high-speed internet
• Ability to work independently and collaboratively as part of a team
• Strong problem-solving skills and ability to think critically
• Empathetic approach to understanding and addressing student concerns
• Goal-oriented mindset with a focus on achieving enrollment targets

Benefits

• Health, dental, vision, life and disability insurance
• 401k Retirement Program + 6% employer match
• 15 Days of Paid Vacation Days each Calendar Year
• 12 Paid Holidays + 2 floating holidays