Director of Patient Services - Remote

Overview

The Director of Patient Services is a strategic, operational, and growth-focused leader responsible for overseeing the daily operations of our patient services call center. This role ensures the delivery of exceptional service to patients and customers while driving innovation, efficiency, and business development across the department.

In Short

• Oversee daily call center operations to ensure efficiency, quality, and compliance
• Develop and implement strategies to improve performance, patient experience, and operational flow
• Set and monitor performance goals, analyze key metrics, and lead continuous improvement initiatives
• Drive revenue growth through strategic planning and execution of key initiatives
• Collaborate with cross-functional teams to ensure alignment and seamless service delivery
• Ensure compliance with HIPAA and organizational confidentiality standards
• Responsible for selection and hiring of qualified staff
• Communicate job expectations and provide regular feedback to staff
• Implement and monitor quality assurance protocols and procedures
• Identify and evaluate new business opportunities and service enhancements

Requirements

• Bachelor's degree in Business Administration, Healthcare Administration, or related field preferred
• Minimum 7-10 years of progressive leadership experience in call center operations or healthcare operations
• 5+ years of experience in budget management and financial oversight
• Experience with healthcare regulations, particularly HIPAA compliance
• Strong analytical and data-driven decision-making abilities

Benefits

• Opportunity to lead a critical department within the organization
• Engagement with cross-functional teams and stakeholders
• Potential for career growth within the organization
• Ability to drive significant impact on patient services and satisfaction
• Competitive salary and benefits package